London / Dubai / India — August 2026: International brokerage businesses are increasingly looking for operating models that combine technology, customer service and specialist operational support. As companies expand across geographical markets, the ability to coordinate these functions across different languages and time zones can become an important part of their business strategy.
Javed Khan, Director of Prixim Global, discusses how the company is developing a global service model for brokerage and fintech businesses.
Q1: What does a global service model mean for a brokerage?
Javed Khan: A global service model means that the business has the technology and operational resources required to serve customers across different markets. This includes trading infrastructure, CRM, technical support, customer service and other operational functions.
Q2: What technology capabilities does Prixim Global offer?
Javed Khan: Our technology portfolio includes MT5, Match-Trader, PriximTrader and prop trading technology. We also provide hosting, CRM, website development, digital marketing and DevOps services.
Q3: How does outsourcing contribute to a global operating model?
Javed Khan: Outsourcing provides access to specialized teams that can manage defined business functions. Through ForexOutsource, we provide outsourcing services from our India Delivery Center.
The operation has already catered to more than 30 brokerage companies.
Q4: What makes your outsourcing model suitable for international businesses?
Javed Khan: ForexOutsource provides support across multiple languages and 24×7 time zones. This allows businesses to structure their customer and operational support around international markets.
Q5: What services can brokerage companies outsource?
Javed Khan: The services include customer care, live chat and email support, technical support, KYC and reporting, server management and complaint management.
The exact service combination can be based on the requirements of each client.
Q6: How does multilingual support help brokers?
Javed Khan: A brokerage serving international customers may need to communicate in several languages. Multilingual support allows businesses to address those requirements and provide communication that is relevant to different markets.
Q7: What is the significance of 24×7 timezone coverage?
Javed Khan: International customers can require assistance at different times. A 24×7 model provides broader operational coverage and allows support teams to work around different geographical schedules.
Q8: Can companies use outsourcing while maintaining their own teams?
Javed Khan: Yes. Outsourcing can complement internal teams. Businesses can retain strategic, management and other core functions while using specialized external teams for defined operational responsibilities.
Q9: How does Prixim Global approach technology and outsourcing together?
Javed Khan: We see both as complementary. Technology provides the systems and infrastructure, while outsourcing provides people and processes to support operations. Together, they can address a broader range of business requirements.
Q10: What is your vision for Prixim Global?
Javed Khan: Our vision is to continue developing a strong technology and outsourcing ecosystem for the international brokerage and fintech industry and support businesses throughout their expansion journey.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions for brokerage, forex, fintech and prop trading businesses. Through ForexOutsource, its India Delivery Center has catered to 30+ brokerage companies, with multilingual and 24×7 timezone outsourcing capabilities.
*For more information, visit
https://www.instagram.com/priximglobal